Payment Options include PayPal, certified check or money order, personal check and cash. Personal checks may be held until they clear. Ohio residents will be taxed at 7.5%.
Insurance is included on all purchases. Shipping may be determined in two ways. Most of our items have fixed shipping quotes listed within the description. However, larger packages may require the use of a provided shipping calculator. We do combine shipping.
International shipping can be quite expensive. We can ship most items to any location around the globe. Please be prepared to pay higher shipping costs than those listed. Also, please hold your payment until you have received an invoice. All items will be insured for the full amount, so please do not ask us to alter customs forms for you.
Your payment is expected within seven days of the close of the auction. If you will be paying at a later date, all we ask is that you send us a note with an explanation and expected date of payment. We can be very accomodating, so please feel free to ask questions. Once payment is collected, your package will be fully insured and shipped with 24 - 48 hours.
If the item arrives damaged, please contact us immediately so that we may go over our options. If you are not satisfied with your purchase, please contact us within three days so that we may go over our options. We do offer a full money back guarantee on every item sold.
If you are returning an item because of a change of heart, we will only refund the cost of the item. If we have made an error in our description, we will refund the cost of the item, and all associated shipping costs. If you cannot agree to these terms, please refrain from bidding on our auctions.
You can expect more from Family Tree Antiques. At Family Tree Antiques, we value our customers and want to develop lasting relationships. We welcome your questions, comments and suggestions. Every week we offer dozens of high quality, interesting items for auction, each backed by our no-questions-asked guarantee. We live and work near Zanesville, Ohio and specialize in the region’s wonderful art pottery and glass, but we always have a wide variety of items including antiques of all kinds, historical items, art pottery from across the globe, china & dinnerware, art glass & glassware, lamps & lighting and collectibles of all types from both home and abroad. Take a moment to see all of our current merchandise at our Family Tree eBay Gallery.
We are professional eBayers and our dedication to customer service is best reflected in our eBay Feedback Score - 99.9% positive with over 5,000 feedbacks. Browse our feedback on eBay. You can expect honest claims in our listings with lots of photos to let you be the judge. We welcome questions and always try to respond as quickly as possible. We are so confident that you will be pleased with both your purchase and your purchasing experience that we offer a three-day inspection guarantee. As mentioned above, if you are unsatisfied with your purchase, for any reason, just return it within three days of receipt, and receive a full refund.
We take great pride in service after the sale as well. We ship promptly after payment. We guarantee your package will be on its way within 24-48 hours of payment, and that it will get there safely. Our shipping record is nearly perfect. We have shipped thousands of packages, this year alone, of all shapes and sizes, and our Safe Arrival Record is 99.9%. We also keep our shipping costs low by using recycled packaging materials and we pass those savings on to you.